Primabiotic Us Co. Return Policy

We thank you for choosing Primabiotic Us Co. We take pride in providing high-quality products to our valued customers. Please review our return policy for online purchases below:

1. Return Period:
   Customers can return products within 30 days of the original purchase date.
2. Condition of Return:
   Products must be returned unopened, in their original condition and packaging. Any seals on the packaging must be intact. Any products returned in a damaged or tampered condition will not be eligible for a refund or exchange.
3. Proof of Purchase:
   To initiate a return, you must provide a valid proof of purchase, including order number, and purchase date.
4. Return Process:
   
   • Step 1:
     Contact our Customer Service team via email: [email protected] to request a Return Authorization Number (RAN).
   • Step 2:
     Once you receive your RAN, securely package the item with the original invoice, ensuring the product is protected during transit.
   • Step 3:
     Clearly mark the RAN on the outside of the package.
   • Step 4:
     Ship the package to our warehouse:
     
     Primabiotic US Co.
     1950 Lincoln Hwy.
     St. Charles, IL. 60174
     
     *Customers are responsible for return shipping costs unless the product is defective or an error has occurred when fulfilling the order.
5. Refunds:
   Once we receive the returned item and it is inspected and approved, a refund will be processed to the original method of payment within 10 business days. Shipping costs are non-refundable.
6. Exchanges:
   We only replace items if they are defective or damaged. If you need to exchange a product, please contact our Customer Service team.
7. Incorrect or Damaged Items:
   If you received the wrong item or it arrived damaged, please contact our Customer Service team within 7 days of receiving the item, and we will arrange for a replacement or refund at no additional cost to you.
8. Customer Service Contact:
   For any inquiries related to returns, refunds, or exchanges, please contact our Customer Service team at:
   • Email: [email protected]
   • Phone: 833-4-PRIMABIOTIC (833-477-4622)
9. Discretion:
   Primabiotic Us Co. reserves the right to deny any return or exchange where the product does not meet the return condition requirements. Our decisions regarding the condition of returned goods are final.
10. Modifications:
    Primabiotic Us Co. reserves the right to modify this Return Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on our website.
    By making a purchase on www.primabiotic.com, you agree to the terms of this Return Policy. We hope you are pleased with your purchase, but if there are any issues, please do not hesitate to contact us.