Right of withdrawal

Right of withdrawal for consumers  

(A consumer is any natural person who concludes a legal transaction for purposes which can predominantly neither be attributed to his commercial nor his self-employed professional activity).

Cancellation policy  

Right of withdrawal

You are entitled to withdraw from this contract within fourteen days for no reason. The withdrawal period is 14 days from the date,  

To exercise your right of withdrawal, you must inform us at 

Natur Bay GmbH
represented by the Managing Director Natalia Kalka 
Wirtsleiten 5, Walkertshofen
84091 Attenhofen
E-Mail: [email protected]

by sending a clear statement of your decision to cancel this contract (e.g., a letter sent by post, a fax or an e-mail). You can use the attached withdrawal form template, though this is not mandatory. 

In order to comply with the withdrawal period, you must send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period. 

Consequences of withdrawal

If you cancel this contract, we are obliged to refund to you all payments we have received from you, including delivery costs (with the exception of additional costs incurred by your selection of a different mode of delivery than the most favourable standard delivery we offer), immediately and at the latest within 14 days from the day on which we receive your notification of cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier. 

You must return or hand over the goods to us immediately and in any case no later than 14 days from the day on which you notify us of the cancellation of this contract. The time limit is met if you send the goods before the expiry of the 14-day period.

You shall bear the direct costs of returning the goods. 

They shall be liable for any depreciation of the goods only if such depreciation is due to handling of the goods, which is not necessary to examine their nature, properties and functionality. 

Reasons for exclusion or expiry  

The right of withdrawal does not apply to contracts

Cancellation form template 

(If you wish to cancel the contract, please complete and return this form).  

(*) Strike through as applicable.


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