Terms & Conditions

Please review the following sales, shipping, return, and refund policies before purchasing merchandise on Primabiotic.com (“Website”). These are the Terms & Conditions that apply to your purchase of merchandise from the Website (“Merchandise”). By accepting these sale Terms & Conditions through the completion of your purchase, selection of a method of payment, and your entry of payment method information, you hereby authorize Primabiotic US Co. (“PRIMABIOTIC”, “we”, “us,” and “our”) to charge the selected payment method and its associated payment account that you have specified for the purchase of merchandise.

Legal Age Requirement

You must be at least 18 years of age or the age of majority in your jurisdiction of residence (whichever is older) to purchase items from the Website. PRIMABIOTIC reserves the right to request any buyer to provide written proof of age in any form.

Ordering Merchandise through the Website

All orders placed through the Website are subject to PRIMABIOTIC acceptance. After your order has been placed, we will provide you with an email confirming our receipt of your order. PRIMABIOTIC may refuse to accept or may cancel any order for any or no reason, and without liability to you or anyone else.

Arbitration Agreement and Class Action Waiver

Except where prohibited by law, you and PRIMABIOTIC agree that any dispute between us relating to our Website, the services, software functionality, and/or materials, or the purchase, order, or use of our Merchandise, will be resolved exclusively and finally by binding arbitration. Any arbitration will take place in St. Charles, IL, or another mutually agreed location. You and PRIMABIOTIC agree that this arbitration agreement is made pursuant to a transaction involving interstate commerce and shall be governed by the Federal Arbitration Act (“FAA”).


PRIMABIOTIC offers methods of payment for you to purchase Merchandise including via PayPal, Apple Pay, Google Pay and with major debit/credit cards. By ordering Merchandise from PRIMABIOTIC, you authorize PRIMABIOTIC to charge your PayPal, Apple Pay, Google Pay account or debit or credit card accordingly.

Discount Codes & Promotions

Any applicable discounts or promotional prices will be noted at the time of purchase on the checkout page for your order.

Shipping Policy

All orders are shipped via the most efficient carrier to your address. Orders placed on the weekend will be shipped the following business day. Packages sent are scheduled to arrive within 3-7 business days. Currently, we only ship to the United States.

Return & Refund Policy

Your satisfaction is our mission. Returns and exchanges are accepted within 30 days of receipt. Product must be returned in original condition and in original packaging. For more detailed information, please refer to our Return Policy

Limitation of Liability

To the maximum extent permitted by applicable law, PRIMABIOTIC US Co. and affiliates do not accept or assume liability for any product or use of the product. In no event will PRIMABIOTIC or its officers, directors, subsidiaries, affiliates, employees, or agents be liable to any party for indirect, incidental, special, consequential, or punitive damages relating to a sale of merchandise even if advised of the possibility of such damages, or for any claim by any third party.

Disclaimer of Warranties

PRIMABIOTIC and affiliates make no warranty of any kind regarding the merchandise available for sale on the website. Each product is provided on an “as is” and “as available” basis. Regarding the Merchandise, PRIMABIOTIC and affiliates expressly disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and those arising by statute or otherwise in law or from a course of dealing or usage of trade.

Additional Terms & Conditions

In addition to these Terms & Conditions, your purchase of Merchandise may also be subject to additional terms and conditions found on our Website or provided to you in connection with your purchase. In the event of any conflict between those additional terms and these Terms & Conditions, these Terms & Conditions shall govern.

Contact Information

If you have any questions or concerns about these Terms & Conditions or your order, please contact us at:

Primabiotic US Co.
1950 Lincoln Hwy, St. Charles, IL 60193
Phone: 833-4-Primabiotic

Email: [email protected]

Thank you for shopping with PRIMABIOTIC!


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